contact

CUSTOMER SERVICE OFFICE

customercare@jenesequastore.com
+48 797 614 965


STATIONARY SHOP

street Piękna 7/9
00-559 Warsaw

+48 797 614 965

OPENING HOURS

Monday to Friday: 11 a.m. - 7 p.m

Saturday: 11 a.m.-5 p.m

Trading Sundays: 11 a.m.-5 p.m


COOPERATION

pr@jenesequastore.com

FAQ

How can I choose the right size for me?

To select the appropriate size, please use the size table included with each product.

How quickly are orders processed?

Estimated order processing time for shipments
domestic is 1-5 business days. The expected order processing time for international shipments is 3-7 business days. The maximum order processing time should not exceed 14 business days.

Is it possible to ship abroad?

We ship orders worldwide.

Is personal pickup possible?

There is a possibility of personal collection of each order. Collection is possible in Warsaw, at the boutique at ul. Piękna 7/9. When placing an order, please provide this information in the comments.

How to make a return?

Any product that is in perfect condition and has original tags can be returned or exchanged without giving a reason. The consumer should send the returned product along with the return form to the following address:

Piękna 7/9, 00-559 Warsaw.

Whose responsibility is the cost of shipping the return?

The return shipping cost is the responsibility of the buyer.

How many days from the date of purchase do I have to return the goods?

The Customer may withdraw from the Sales Agreement within 14 days. The deadline is counted from the date of delivery of the Product to the Customer.

Where can I find the return form?

You can download the return form here.

What payments are acceptable?

We accept classic bank transfer, payment via Przelewy24 and cash on delivery.

What hours can you contact the Customer Service Department?

The Customer Service Department works from Monday to Friday from 9 a.m. to 5 p.m.