SHOP RULES

Shop rules

These regulations specify the rules for concluding a Sales Agreement via the Store.

§1 Definitions

1. Customer – a person making purchases via the Store.
2. Store – online store www.jenesequastore.com.
3. Regulations - these regulations of the Store.
4. Order - the Customer's declaration of will submitted using the Order Form, aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.
5. Basket – an element of the Store in which the Products selected by the Customer for purchase are visible.
6. Product – available for sale in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
7. Sales Agreement - Product sales agreement concluded between the Customer and the Seller via the Online Store.

§2 General information

1. The condition for starting to use the Store is to read and accept these Regulations.
2. The Customer may place orders for Products available in the Store by providing the necessary personal and address data enabling the execution of the Order.
3. The Sales Agreement covers new Products. The photos of the offered Products are examples and are for presentation purposes only. All offered products are handmade and may differ slightly from what is shown in the photos.
4. The Customer using the Store is obliged to use the Store in a way that does not interfere with its operation, in accordance with the provisions of law in force in the territory of the Republic of Poland and the provisions of the Regulations.
5. The Store Customer is obliged to respect the content posted on the Store's website for personal use only.

§3 Conclusion of a sales contract

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order in the Online Store, in accordance with the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of the receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution as well as confirmation of the conclusion of the Sales Agreement. . When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3. To place an order, select the Product that is the subject of the Order and complete the Order Form by entering the details of the recipient of the Order along with the address to which the Product is to be delivered, then select the method of delivery of the Product, enter the invoice details if different from the details of the recipient of the Order. .
4. Sending the order by the Customer constitutes the Customer's offer submitted to the Store in order to conclude a Sales Agreement, in accordance with the Regulations.
5. The customer has the right to cancel the order before receiving confirmation from the Store that the order has been accepted for processing. For this purpose, the Customer should immediately contact the Store via e-mail and inform the Store about canceling the order.
6. The store has the right to refuse to process the order placed by the customer in the event of incorrect contact details or lack of payment authorization in the electronic payment system selected during the order.

§4 Deliveries and payments

1. The expected order processing time for domestic shipments is 1-5 business days. The expected order processing time for international shipments is 3-7 business days. The maximum order processing time should not exceed 14 business days. The order processing begins after the sales price paid by the Customer and any shipping costs appear on the Store's account.
2. The products are delivered to the indicated address using the Inpost shipping company. Product delivery charges are quoted during the ordering process.
3. When receiving the parcel delivered by the courier, the Customer should carefully check the completeness of the contents of the parcel, the condition of the external packaging and the condition of the ordered Goods in his presence. If damage to the shipment is found, the Customer should prepare a damage report together with the courier, in two identical copies signed by the Customer and the courier.
4. The prices of goods given on the website are gross prices of goods. The customer can pay for the goods in PLN and EUR by selecting the language version of the website.
5. The customer can pay for the ordered goods by transfer to the account 05 1090 1870 0000 0001 4202 8103 also provided when placing the order. The execution of the order begins after receiving the payment for the Goods.
6. The Store reserves the right to change the prices of Goods in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns on the Store's website or introduce changes to them in accordance with the standards of the Civil Code and other acts. These changes will not violate the rights of persons who concluded sales contracts for the Goods offered in the Store before the above-mentioned changes were made. changes.

§5 Returns and Complaints

1. The Sales Agreement covers new Products. The photos of the offered Products are examples and are for presentation purposes only. All offered products are handmade and may differ slightly from what is shown in the photos
2. The Customer may withdraw from the Sales Agreement without giving any reason within 14 days. The deadline is counted from the date of delivery of the Product to the Customer. The condition for the return to be accepted is to send the Goods together with a declaration of withdrawal from the Agreement within 14 days from the date of receipt of the Goods. to the address:

street Koszykowa 14/6
00-564 Warsaw
Tel: 797 614 965

3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
4. The complained goods together with the complaint form should be sent to the following address:

street Koszykowa 14/6
00-564 Warsaw
Tel: 797 614 965

5. It is recommended that the complaint include, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, details of the Customer filing the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller will respond to the complaint request within 14 days, and if he does not do so within this period, it is considered that he considered the Customer's request justified.
7. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods.
8. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction.
9. The Store has the right to refuse to accept the Goods in cases of return of damaged Goods, return made after the expiry of the permissible deadline or delivery to the Store of defective Goods, i.e. incomplete.

§6 Privacy Policy

1. The administrator of Customers' personal data collected via the Online Store is Jenesequa Klaudia Rosińska (ul. Morasko 64, 61-680 Poznań).
2. Customers' personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement. Personal data of Online Store Customers may be transferred to courier companies - Inpost and DPD
3. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement.
4. The customer has the right to view, supplement, update, rectify personal data, temporarily or permanently suspend their processing or delete them, and the right to object to the processing of personal data for marketing purposes.

§7 Final provisions

1. The administrator and exclusive owner of the Store is Jenesequa Klaudia Rosińska based in Poznań, ul. Morasko 64, 61-680 NIP 9721221368.
2. Polish law applies to the contract concluded via the Online Store.
3. The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
4. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.
5. The customer has the right to use out-of-court methods of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
6. All photos, graphics, logos and texts available in the Store are protected by the Act on Copyright and Related Rights (Journal of Laws of 1994, No. 24, item 83). Unlawful copying, reproduction or distribution of any content posted on the Store's website is prohibited.